Privacy Policy

1. Introduction

Voltfly EV LLP ("Voltfly", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and electric scooter rental services (collectively, the "Services").

2. Information We Collect

We collect information that you provide directly to us during onboarding and while using our Services:

• Identity Data: Full name, date of birth, photograph (selfie), Aadhaar card details, and PAN card details required for KYC verification.
• Contact Data: Mobile phone number, email address, and residential address.
• Financial Data: UPI IDs, payment history, and security deposit records (we do not store full bank account or card numbers; payments are processed securely via Razorpay).
• Operational Data: Vehicle tracking (GPS location of the rented scooter), battery swap history, service requests, and app usage logs.

3. How We Use Your Information

We use the collected data for the following purposes:

• To verify your identity and eligibility to rent our vehicles.
• To process your security deposit and weekly rental payments.
• To track the location and status of our electric scooters for safety, maintenance, and anti-theft purposes.
• To facilitate battery swaps at our partner network stations.
• To provide customer support and respond to service requests.
• To communicate important updates, policy changes, or promotional offers.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist us with KYC verification, payment processing (e.g., Razorpay), cloud hosting, and customer support.
• Partners: With battery swap network partners (e.g., BatterySmart) solely to facilitate your battery exchanges.
• Legal Obligations: When required by law, regulation, or legal process, or to protect the rights, property, and safety of Voltfly, our riders, or the public.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. You may also withdraw your consent for data processing; however, doing so may prevent us from providing our Services to you. To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: